Warranty is voided if the product is damaged during installation. See voiding warranty below.
All products fabricated and manufactured by Weldtron are warranted for a period of one year from date of purchase against problems arising from poor workmanship or normal parts failures occurring to our product under normal use.
This is a limited warranty and does not cover failures caused by factors external to our product.
We reserve the right to repair or replace products received for warranty claims.
Freight on incoming warranty repairs is not covered under warranty. If the product received for repair is covered under warranty we will prepay the return freight for normal UPS ground shipping. Expedited return freight is solely at the cost of the customer.
Warranty of your product is automatically voided for the following reasons or actions.
Obtaining repairs or warranty.
If your product fails and you require either warranty or repairs, please follow the instructions below. We will repair your product (or replace it upon our discretion) and return it to within a very short period of time. Your product will have to be sent to us for repairs.
DO NOT SEND PRODUCTS IN FOR REPAIR WITHOUT CONTACTING US FIRST!
A large number of products are sent for repair when no
problem exists. In the majority of these cases a simple phone call for
technical assistance would have saved both time and money for the customer in
the identification of the problem and subsequent correction thereof.
If a product is defective under warranty no charges will apply to the repairs. If a product is sent in for warranty repairs and no problems exist, a charge will be made for all time involved in the processing, testing and repackaging of the product. In addition, return shipping charges will be applied.
Return products in need of repair to:
Include full information for us to return the products to a PHYSICAL LOCATION. We do not ship to POST OFFICE or PERSONAL MAIL boxes for any reason. All returned products after repair are sent "signature required" unless specifically requested differently by the customer.
Include the following information:
One-for-One exchanges and non-warranty repairs.
(Applies ONLY to our printed circuit boards)
In the event that your product fails and you need an emergency replacement under warranty, the following procedures apply:
Contact us via phone, Email or FAX. We will ship you the product but will charge you for the part and all associated costs. You must make arrangements to pay for the part you are receiving BEFORE shipment.
You will have a period of ten (10) normal working days (M-F) to return the defective product to us. If the defective product is not returned within the ten day period the sale of the shipped replacement item becomes final even if we receive the defective product at a later date.
Upon receipt of the defective warranty item we will perform tests on the product to determine the malfunction and/or the cause of the malfunction.
If the failure is due to normal parts failure or poor workmanship we will return your money (or credit your account) for the replacement product we shipped to you. This applies only if the 10 day return shipment rule was complied with.
If the failure was caused by any action that is not covered under warranty, or voids warranty, we will notify you and the replacement product sent to you will not be credited or reimbursed. You have the option to have the non-qualifying product repaired and returned to you as a standard repair action.
Our website at www.weldtron.com contains pages that give complete troubleshooting and technical support for all of our products. If you have any questions or require assistance above the productís enclosed installation instructions, this site may be able to help you.
SPECIAL NOTES ON NON-WARRANTY REPAIRS.
Any item or product sent for repair that is out of warranty (or has voided warranty), in which we have not been able to return ship due to absence of payment by the customer, will be sold for the outstanding charges for repair after thirty (30) days from the date of receipt of the product by Weldtron. These same procedures apply to ALL REPAIRS SENT TO US WITHOUT return information or inadequate information to contact the customer.
If you donít fully understand the installation instructions DONíT INSTALL IT YOURSELF!