Weldtron Alice, Texas THE ORIGINAL INVENTOR OF GENERIC IDLER CONTROLS AND MINIATURE REMOTE AMPERAGE CONTROLLERS Established 1979 Manufacturer of Electronic Welding Machinery Controls Main Page     Products     Technical Support     Contact Us     Sales     News     Warranty & Repair     Commercial Sales     About Us

WARNING

Warranty is voided if the product is damaged during installation.  See voiding warranty below.

All products fabricated and manufactured by Weldtron are warranted for a period of one year from date of purchase against problems arising from poor workmanship or normal parts failures occurring to our product under normal use. 

This is a limited warranty and does not cover failures caused by factors external to our product.

We reserve the right to repair or replace products received for warranty claims.

Freight on incoming warranty repairs is not covered under warranty.  If the product received for repair is covered under warranty we will prepay the return freight for normal UPS ground shipping.  Expedited return freight is solely at the cost of the customer.

Voiding Warranty:

Warranty of your product is automatically voided for the following reasons or actions.

• Misapplication of product.
• Errors in initial installation resulting in damages to the product.
• Removal (or alteration) of any Weldtron tags, labels or identifying information.
• Physical damages to product.
• Abuse of product or failure to protect from weather or elements.
• Attempted repairs (or tampering) to the product by anyone other than Weldtron.
• Failure to install or operate according to the instructions.
• Damages caused by factors external to the product or failure of devices external to our product. .

Obtaining repairs or warranty.

If your product fails and you require either warranty or repairs, please follow the instructions below.  We will repair your product (or replace it upon our discretion) and return it to within a very short period of time.  Your product will have to be sent to us for repairs.

A large number of products are sent for repair when no problem exists.  In the majority of these cases a simple phone call for technical assistance would have saved both time and money for the customer in the identification of the problem and subsequent correction thereof.

If a product is defective under warranty no charges will apply to the repairs.  If a product is sent in for warranty repairs and no problems exist, a charge will be made for all time involved in the processing, testing and repackaging of the product.  In addition, return shipping charges will be applied.

Return products in need of repair to:

Include full information for us to return the products to a PHYSICAL LOCATION.  We do not ship to POST OFFICE  or PERSONAL MAIL boxes for any reason.  All returned products after repair are sent "signature required" unless specifically requested differently by the customer.

Include the following information:

• Your name (or company name.)
• A copy of the original sales slip or invoice.
• A telephone number where you can be reached.
• Payment information if the repair may not be covered under warranty or if the item was sent in for repair.
• A short description of the problem with the product.

One-for-One exchanges and non-warranty repairs.

(Applies ONLY to our printed circuit boards)

In the event that your product fails and you need an emergency replacement under warranty, the following procedures apply:

Contact us via phone, Email or FAX.  We will ship you the product but will charge you for the part and all associated costs.  You must make arrangements to pay for the part you are receiving BEFORE shipment.

You will have a period of ten (10) normal working days (M-F) to return the defective product to us.  If the defective product is not returned within the ten day period the sale of the shipped replacement item becomes final even if we receive the defective product at a later date.

 Upon receipt of the defective warranty item we will perform tests on the product to determine the malfunction and/or the cause of the malfunction. 

 If the failure is due to normal parts failure or poor workmanship we will return your money (or credit your account) for the replacement product we shipped to you.  This applies only if the 10 day return shipment rule was complied with.

If the failure was caused by any action that is not covered under warranty, or voids warranty, we will notify you and the replacement product sent to you will not be credited or reimbursed.  You have the option to have the non-qualifying product repaired and returned to you as a standard repair action.

Our website at www.weldtron.com contains pages that give complete troubleshooting and technical support for all of our products.  If you have any questions or require assistance above the product’s enclosed installation instructions, this site may be able to help you.

SPECIAL NOTES ON NON-WARRANTY REPAIRS.

Any item or product sent for repair that is out of warranty (or has voided warranty), in which we have not been able to return ship due to absence of payment by the customer, will be sold for the outstanding charges for repair after thirty (30) days from the date of receipt of the product by Weldtron.  These same procedures apply to ALL REPAIRS SENT TO US WITHOUT return information or inadequate information to contact the customer.

 If you don’t fully understand the installation instructions DON’T INSTALL IT YOURSELF!